Refund policy

1. The provision of goods and services by Andy Cartwright is subject to availability. In cases of unavailability, Andy Cartwright will refund the client in full within 30 days.
2. Cancellation of orders by the client before the order is dispatched, will attract a 15% administration fee.
3. In the event of a defect, damage or error, the other party must notify Andy Cartwright in writing within 5 (five) days of accepting delivery, quoting the order/invoice number and must retain the defective item for Andy Cartwright to collect and inspect. If it is proven that the products did not comply with the agreement, Andy Cartwright has the choice of replacing the defective goods with new goods or refunding the value of the invoice.

Please Read Our Return & Refund Policy Carefully:

Return:

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

All items that are on sale are non-refundable.  This includes items with free shipping.

For wholesale/bulk orders, there will be a 30% cancellation fee to pay for costs incurred for packing, branding and shipping.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.