Terms and Conditions | Version 1.0 | Effective: May 2026
1.1 These Terms and Conditions ("Terms") govern all wholesale trade transactions between Andy Cartwright (Pty) Ltd ("Andy Cartwright", "we", "us") and any approved wholesale account holder ("the Client", "you").
1.2 By registering for and using a wholesale trade account on andycartwright.co.za, the Client agrees to be bound by these Terms in their entirety.
1.3 These Terms apply to all orders placed through the wholesale portal, whether for branded or unbranded products.
1.4 Andy Cartwright reserves the right to amend these Terms at any time. Clients will be notified of material changes. Continued use of the account constitutes acceptance of the updated Terms.
1.5 This platform is a trade-only facility. It is operated in good faith and is intended exclusively for legitimate business-to-business transactions.
2.1 Wholesale accounts are available to registered businesses only. By registering, the Client confirms that they are acting in their capacity as a business and not as a private consumer.
2.2 Registration does not automatically confer account approval. All applications are subject to manual review and verification by Andy Cartwright.
2.3 Andy Cartwright reserves the right to decline any application without providing a reason.
2.4 Any company found to have misrepresented its business type, trading model, or buying intent at the time of registration will have its account placed under review and may be suspended or permanently closed without notice.
2.5 Wholesale pricing is segment-specific. Clients are assigned to a pricing segment based on the nature of their business as verified by Andy Cartwright. Segment reassignment is at the sole discretion of Andy Cartwright.
2.6 Wholesale accounts are non-transferable and may not be shared with third parties.
3.1 All prices displayed on the wholesale portal are exclusive of VAT (Value Added Tax) at the current South African statutory rate of 15%, unless otherwise stated.
3.2 All prices exclude delivery unless explicitly stated otherwise in writing.
3.3 Prices are subject to change without prior notice. The price applicable to any order is the price confirmed at the time the order is placed.
3.4 Andy Cartwright reserves the right to correct any pricing errors on the portal without liability.
4.1 Andy Cartwright does not guarantee stock availability. All orders are subject to stock availability at the time of placement.
4.2 Wholesale accounts are intended for legitimate trade purchasing. Andy Cartwright monitors order patterns and reserves the right to review, limit, or suspend accounts where purchasing behaviour is inconsistent with the declared business type or segment.
4.3 Andy Cartwright reserves the right to impose minimum order quantities or values at its discretion, and will communicate these to Clients where applicable.
4.4 An order is only confirmed once payment (or deposit, as applicable) has been received and verified. Stock cannot be reserved without payment.
6.1 Branding services are available on eligible products where indicated on the product page.
6.2 All branding orders require the Client to review and sign off on the branding guidelines and artwork layout before production commences. This sign-off is final and binding. Andy Cartwright will not be held liable for errors in the artwork that were present in the approved sign-off.
6.3 100% payment of the full order value, including all branding costs, must be received before branding commences. No exceptions will be made under any circumstances.
6.4 Branding turnaround time is 2 to 5 business days from date of proof of payment and approval of the branding guidelines sign-off document. This timeline is indicative and subject to workload and supplier capacity.
6.5 Delivery of branded orders takes an additional 1 to 2 business days from completion of branding, subject to the Client's location.
6.6 Branded stock cannot be restocked, resold, or reused. Andy Cartwright accepts no returns on branded products except as set out in clause 7 below.
6.7 The Client is responsible for ensuring that all artwork, logos, and branding materials submitted comply with applicable intellectual property laws. Andy Cartwright accepts no liability for any intellectual property infringement arising from Client-supplied artwork.
7.1 Andy Cartwright does not accept returns on branded products unless the branding was applied incorrectly or the product arrived in a damaged condition as a direct result of Andy Cartwright's fault.
7.2 Returns of unbranded products must be requested within 7 (seven) days of receipt of the order. Products must be returned in their original, unused, and undamaged condition with all original packaging intact.
7.3 The cost of return shipping is the sole responsibility of the Client, except where the return is due to an error or fault on the part of Andy Cartwright, in which case Andy Cartwright will arrange and cover the cost of the return collection.
7.4 Refunds will be processed within 10 (ten) business days of receipt and inspection of returned goods.
7.5 Andy Cartwright reserves the right to decline a return that does not comply with these Terms.
8.1 Delivery costs are excluded from all quoted prices unless explicitly stated otherwise in writing.
8.2 Delivery timeframes provided are estimates only and are not guaranteed. Andy Cartwright will not be held liable for delays caused by third-party couriers, force majeure events, or circumstances beyond its reasonable control.
8.3 Risk in the goods passes to the Client upon handover to the courier or delivery agent.
8.4 Andy Cartwright is not liable for any loss, damage, or delay caused by the courier once goods have been dispatched.
9.1 All content on the Andy Cartwright wholesale portal, including product images, descriptions, branding materials, and pricing, is the intellectual property of Andy Cartwright and may not be reproduced, distributed, or used without prior written consent.
9.2 The Andy Cartwright name, logo, and associated trademarks may not be used by the Client in any marketing or promotional material without prior written approval.
10.1 To the maximum extent permitted by South African law, Andy Cartwright's total liability to the Client for any claim arising from or related to these Terms or any order shall not exceed the value of the specific order giving rise to the claim.
10.2 Andy Cartwright shall not be liable for any indirect, consequential, or special loss or damage suffered by the Client, including but not limited to loss of profit, loss of business, or reputational damage.
10.3 Nothing in these Terms limits Andy Cartwright's liability for fraud, gross negligence, or any liability that cannot lawfully be excluded under the Consumer Protection Act, No. 68 of 2008.
11.1 All wholesale pricing, discount structures, and account terms are strictly confidential. The Client agrees not to disclose this information to any third party, including end consumers.
11.2 Breach of this confidentiality obligation may result in immediate account suspension.
12.1 These Terms are governed by and construed in accordance with the laws of the Republic of South Africa.
12.2 Any dispute arising from these Terms or any transaction contemplated herein shall be subject to the jurisdiction of the South African courts, and both parties consent to the jurisdiction of the Magistrate's Court or High Court as appropriate to the value of the claim.
12.3 Prior to litigation, the parties agree to attempt to resolve any dispute through good-faith negotiation.
13.1 If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.
Andy Cartwright (Pty) Ltd | andycartwright.co.za | connect@andycartwright.co.za
These Terms and Conditions should be reviewed by a qualified South African commercial attorney before being relied upon as a legally binding document.
