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Terms & Conditions

Andy Cartwright (Pty) Ltd is a business that creates, manufactures and sells innovative giftware.

Applications & Definitions

  1. These terms and conditions are applicable to any quotations made, or agreements entered into by Andy Cartwright (Pty). This includes any advice or information given.
  2. The ‘other party’, is the natural person or legal person to whom a quotation is made, or who enters into an agreement with Andy Cartwright
  3. ‘Products’ shall mean all items listed on this site for sale and may be single items or set of items.
  4. ‘Packaging’ shall mean the bespoke box or bag that houses the product(s).
  5. If one or more conditions are declared invalid or nullified, the legal force of all other conditions shall not be prejudiced and shall remain in force.
  6. Accepting of a quotation or placing an order shall expressly imply that the other party has read and agrees to the applicability of the Terms and Conditions, as set out.
  7. The address submitted by the other party before, or when placing an order with Andy Cartwright, shall be deemed to be the official address of the other party for all correspondence by Andy Cartwright, until the other party notifies Andy Cartwright in writing of a change of address.

Quotations, Agreements & Prices

  1. Andy Cartwright reserves the right to unilaterally terminate any agreements, cancel any orders and refuse delivery, if it believes the other party is intending to operate in conflict with any applicable National or International Law.
  2. Information given by Andy Cartwright on this website or in any correspondence with the other party, including quotations, is informative and only meant as a general description/indication. Andy Cartwright reserves the right to change this information at any time.
  3. The prices charged will be the those applicable on the day the order is placed and unless otherwise indicated, include VAT of 15%.
  4. Andy Cartwright reserves the right to change the prices at any time.

Rights of Ownership, Copyright & Brand Name

  1. All trademarks, logos, designs, images, drawings, sketches, plans and descriptions shown on the Andy Cartwright (Pty) Ltd website ( (Pty) Ltd) are the property of Andy Cartwright (Pty) Ltd, or a third party. Users are not authorised to use any of these identifying marks without the prior permission of Andy Cartwright or the third party who has the right of ownership.
  2. The content and structure of the Andy Cartwright (Pty) Ltd website and/or its catalogues are the property of Andy Cartwright (Pty) Ltd or its suppliers and are protected by South African and International Copyright laws. This includes inter alia, all text, logos, images, links and software, as well as the unique ordering process. Any use of the content or structure of this website is, without exception, forbidden.
  3. Andy Cartwright reserves the right to apply a brand name to all its products.
  4. The other party guarantees Andy Cartwright (Pty) Ltd , that it will not copy, distribute, use or display the products and services offered on the Andy Cartwright (Pty) Ltd website, unless it has obtained written authorisation from Andy Cartwright

Stock Availability

  1. Andy Cartwright may elect to either partially fulfil the order or to cancel the agreement, should there be a shortage of stock for whatever reason.
  2. Some special offers may have limited stock or be for a limited duration, after which the price will automatically revert back to the standard price.

Delivery Policy & Risk

  1. Unless otherwise explicitly agreed in writing, the delivery times, as stated on the website, shall be indicative only and shall never be considered as implying a deadline.
  2. The delivery term begins on the day that the other party receives electronic (email/sms) confirmation from Andy Cartwright (Pty) Ltd (by way of an order number) that an agreement has been entered into.
  3. Andy Cartwright is authorised to fulfil its obligations in instalments. Orders or part orders that cannot be delivered for any reason whatsoever, will be recorded, placed on back-order and delivered at the earliest available opportunity and Andy Cartwright shall inform the other party by email/sms.
  4. The risk of damage, perishing, theft or loss of the delivered goods is transferred to the other party as soon as these goods leave the warehouse of Andy Cartwright (Pty) Ltd , even in the case of free delivery.
  5. The other party has an express obligation to inspect the goods received for any defects, damages or errors. In the event of a defect, damage or error the other party must notify Andy Cartwright in writing within 5 (five) days of accepting delivery, quoting the order/invoice number and must retain the defective item for Andy Cartwright to collect and inspect. If it is proven that the products did not comply with the agreement, Andy Cartwright has the choice of replacing the defective goods with new goods or refunding the value of the invoice.
  6. Andy Cartwright is, for delivery purposes, authorised to amend the list of Main Centres at any stage.

Force Majeure

  1. Failure by Andy Cartwright (Pty) Ltd to comply with the agreement cannot be attributed to Andy Cartwright (Pty) Ltd if the cause of this failure falls outside the Andy Cartwright (Pty) Ltd sphere of risk, including inter-alia, war , the risk of war, riots, revolt, molestation, fire, water damage, floods, strikes, occupation of the premises, exclusion, import and export restrictions, government measures, faulty machinery, interruptions in the supply of water and electricity, and the stagnation or interruption of deliveries from third parties from whom Andy Cartwright (Pty) Ltd obtains raw materials, other materials or components for the realisation of the agreement.
  2. In such instances described above, and without prejudice to its rights, Andy Cartwright (Pty) Ltd shall be entitled to choose to either suspend the realisation of the order or to dissolve the agreement without legal intervention, by informing the other party of this in writing and without Andy Cartwright (Pty) Ltd being liable to pay any damages.


  1. Andy Cartwright offers a 2 (two) year guarantee on all its products (excluding consumables).
  2. Without prejudice to its rights, the guarantee becomes void, if it is determined by Andy Cartwright that the item purchased was not suitable for its intended use, or if the other party did not exercise reasonable care in the use and/or storage of the item.

Returns & Refunds Policy

  1. The provision of goods and services by Andy Cartwright is subject to availability. In cases of unavailability, Andy Cartwright will refund the client in full within 30 days.
  2. Cancellation of orders by the client, before the order is dispatched, will attract a 15% administration fee.
  3. In the event of a defect, damage or error, the other party must notify Andy Cartwright in writing within 5 (five) days of accepting delivery, quoting the order/invoice number and must retain the defective item for Andy Cartwright to collect and inspect. If it is proven that the products did not comply with the agreement, Andy Cartwright has the choice of replacing the defective goods with new goods or refunding the value of the invoice.


  1. Andy Cartwright takes responsibility for all aspects relating to the transaction including the sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Exclusion & Limitation of Responsibility

  1. Andy Cartwright is not liable for any misunderstanding, mutilating, delaying or orders not properly received and announcements, due to the use of the Internet or any other means of communication between the other party and Andy Cartwright
  2. For all direct losses incurred by the other party, which are caused by a failure attributable to Andy Cartwright to comply with the agreement, Andy Cartwright’s liabillity is limited to the agreed price.
  3. Andy Cartwright is not liable for any indirect losses incurred by the other party, including the stagnation of the regular flow of business.
  4. Andy Cartwright is not liable for damages caused by materials used by Andy Cartwright, which were not suitable for the realisation of the agreement.
  5. The exclusions and limitations above apply equally to the acts and/or omissions of employees of Andy Cartwright, as well as to the act and/or omissions of people and/or companies it may use for the realisation of the agreement.
  6. Notwithstanding the above, the right to make claims by the other party becomes invalid no later than 1 year after they come into existence.

Payment Methods & Conditions

  1. Andy Cartwright accepts the following means of payment; Credit card (Master Card and Visa), Electronic transfer and Bank deposit (cash only) into Andy Cartwright's bank account, the details of which will be provided on request.
  2. Credit Card transactions will be acquired for Andy Cartwright by PayFast (Pty) Ltd, who are the approved payment gateway for Standard Bank of South Africa . Payfast uses SSL3 and no credit card details are stored on the website. Users may go to to view their security certificate and security policy.
  3. Customer details will be stored by Andy Cartwright separately from the card details, which are entered by the client on PayFast’s secure site. For more detail on Payfast refer to
  4. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).
  5. Note that in order to protect its own interest and the interests of its customers, Andy Cartwright and it’s partners, vigorously check all credit card transactions for attempted fraud and may elect to cancel a transaction if there is any indication that fraud exists. Further, if there is prima facie evidence of credit card fraud, Andy Cartwright will immediately pass all relevant details to the commercial crimes unit of the SAPS.
  6. It is unlawful to use someone else’s credit card details without their consent.
  7. As a result of the verification process, delays in the processing and delivery of items may occur where electronic transfers or bank deposits are made. In both cases, proof of payment should be emailed directly to Andy Cartwright.
  8. The order number must be used as the reference for Internet Transfers and Bank Deposits and the exact amount must be transferred.

Code of Conduct, Security & Privacy Policy

Article 13. Variation

  1. Andy Cartwright may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  2. No variation of the terms and conditions are valid unless reduced to writing and signed by Andy Cartwright.
  3. Any relaxation of the terms and conditions by Andy Cartwright, shall not imply that those terms and conditions will not apply at any future stage.

Governing Law & Disputes (Domicilium)

  1. This website is governed by the laws of South African Law, which are applicable to all agreements and quotations. Andy Cartwright chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 38 Marion Ave, Glenashley, Durban
  2. The magistrates court of Durban is exclusively authorised to handle any disputes which may arise.

Term & Termination

  1. The terms and conditions of the agreement shall be immediately enforced and shall remain so until Andy Cartwright varies them.

General Information

  1. This website is run by Shopify based in South Africa trading as Andy Cartwright (Pty) Ltd.
  2. Andy Cartwright can be contacted per email